Shipping Policy

Thank you for shopping with PR Engine & Gearbox (prenginegearbox.co.za). Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been dispatched, including tracking details where applicable.

2. Delivery Areas

We deliver throughout South Africa.
For deliveries outside South Africa, please contact us directly at contact@prenginegearbox.co.za for a custom quotation.

3. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, item size, and weight.
Certain large items (such as engines, gearboxes, or heavy mechanical components) may require special freight arrangements. In such cases, we will contact you with a final delivery quote before dispatch.
Free shipping promotions (if applicable) will be clearly stated on the website.

4. Delivery Timeframes

Estimated delivery times:

Main cities: 2–5 business days
Outlying/regional areas: 3–7 business days
Large freight items: 3–10 business days depending on location

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

5. Heavy & Freight Items

Due to the nature of our products (engines, gearboxes, and mechanical parts):

Large items are delivered via freight carriers.
The customer must ensure that someone is available to receive the goods.
Offloading assistance may be required for heavy items unless otherwise arranged.

6. Tracking Your Order

Once dispatched, you will receive tracking information via email or SMS.
If you have not received tracking details within 3 business days, please contact us at contact@prenginegearbox.co.za

7. Delivery Issues

Please inspect your order upon delivery:

If the packaging appears damaged, note it with the courier before signing.
Report any damages or missing items within 24 hours of delivery.
Claims submitted after this period may not be accepted.

8. Incorrect Address

Customers are responsible for providing accurate delivery details.
PR Engine & Gearbox will not be liable for delays or additional costs resulting from incorrect or incomplete addresses.